Servanthood (Customer Service)
In a 2015 consumer experience survey, 76% of respondents said that the "true test of how much a company values them" as a customer is through the company customer service. In that same study, nearly one‐third of those surveyed said they would rather "clean a toilet" than speak with someone in a customer service situation*. It seems that the old adage still applies: People do not care what you know, until they know that you care**.
Truth is, we either serve or we do not. There is little middle ground on the topic of service. And if our team members do not serve each other well internally, they will not serve well externally.
Click our Servanthood 101 graphic to see the potential ways we can help your organization better serve customers.
*Knight, Kristina. "Report: Poor Customer Service Pushes Consumers Away." Linkis. April 6, 2015. (www.linkis.com/www.bizreport.com/20/OtfkO)
** Zig Ziglar